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Mailroom Supervisor - 10218272

Baton Rouge, La
EXPERIENCE: Supervisory experience in a mailroom environment; experience with scanning equipment and image management; understanding of standard mailroom policies and procedures; understanding of privacy procedures related to protected health information; knowledge with computer software programs such as Microsoft Word, Access, and Excel; ability to perform comfortably in a fast-paced, deadline-oriented work environment; ability to successfully execute many complex tasks simultaneously; and ability to work as a team member, as well as independently.
  1. Supervises all mailroom activities, including incoming mail, outgoing mail, document scanning/image validation, and document routing
  2. Provides direct supervision to Mailroom Specialists
  3. Works directly with the mailing and printing subcontractor for printing and distribution of materials, including quality assurance requirements for subcontractors
  4. Assists with the development and implementation of procedures pertinent to the effective and efficient operation of the mailroom and forms processing
  5. Assists with training and establishing performance goals and measurements for the Mailroom Specialists
  6. Performs quality monitoring of mailroom and document processing activities, including ensuring that Provider information and addresses are correct on outgoing mail
  7. Runs and distributes reports related to mailroom and document processing activity
  8. Maintains and updates enrollnow.net (website used by recipients to research, educate and process transactions) when requested by the State or MAXIMUS
  9. Recommends enhancements and improvements to content and format
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