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Provider Enrollment Specialist - 10218359

Baton Rouge, La
EXPERIENCE: Previous experience in a customer service role, preferably in a call center or health services enrollment environment; previous experience with computers, phone systems and headsets preferred; excellent organizational, written, and verbal communication skills; ability to perform comfortably in a fast-paced, deadline-oriented work environment; and the ability to work as a team member, as well as independently.
  1. Responds to and documents enrollment and general inquiry calls
  2. Provides responses to questions, and refers callers to alternate sources when appropriate
  3. Assists Providers with general enrollment or re-enrollment information
  4. Assists Providers with performing enrollments
  5. Educates Providers by providing information regarding enrollment or re-enrollment procedures
  6. Maintains knowledge of State systems necessary to perform job duties
  7. Maintains updated knowledge of enrollment or re-enrollment requirements for Providers
  8. Performs data entry as required, including entering enrollments for Providers
  9. Participates in outreach activities, as required
  10. Reports any issues, concerns, and problems to the Provider Enrollment Supervisor
  11. Performs other duties as may be assigned by management
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