Job Description: Commissary Representative
 
GENERAL PURPOSE OF THE JOB:
 
Assist in providing commissary operations and services to assigned Commissary location
 
RESPONSIBILITIES:
Deliver individually packaged orders to inmates at specified correctional facilities with the supervision of a correctional officer in a timely and efficient manner including but not limited to:

• Collect inmate orders (per facility procedures).
• Process commissary orders through computerized commissary software program.
• Research and/or answer Offender requests and/or written complaints concerning commissary services.
• Unload and verify orders/product received at correctional facility from the USCS Distribution Center.
• Transport orders/product to assigned delivery area within the facility.
• Positively identify all Offenders receiving orders prior to delivering each order.
• Distribute the order to the Offender; permit the Offender to verify the order contents.
• Note any and all discrepancies with or damages to the order on all copies of the delivery receipt.
• Obtain signature of Offender receiving the order on delivery receipt (per facility procedures).
• Provide Offender with copy of delivery receipt.
• Retain a signed copy of the order receipt for record retention.
• Account for all delivery receipts from the delivery process.
• Account for all non-delivered commissary orders from the delivery process.
• Retain and dispose of all trash generated during the delivery process.
• This position reports to Vice President, of Commissary Solutions.

 
QUALIFICATIONS:

• High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

• Must be a self-starter who can work well with people in a correctional facility in a professional, upbeat manner.
• Ability to work in a correctional environment.
• Ability to work well with ever changing priorities and or situations.
• Ability to lift up to 50lbs.
• Must qualify for correctional facility security clearance.
• Must pass drug screening test.
• Must pass background check.
• Familiarity with computers (including Microsoft Office programs) preferred.